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Terms and Conditions


  • All returns should be made within 30 days from the date of shipment.
  • We offer a 100% money-back guarantee if the item is not satisfactory.
  • Shipping and handling is non-refundable.
  • Services such as Special Orders, Ring Resizing and Certificate of Authenticity are not eligible for returns or refund.
  • Items should be returned in their original, undamaged packaging along with all merchandise tags.
  • We do not accept returns on items that have been worn, altered, washed, or damaged in any way.

How to Return Merchandise

Before returning your merchandise please obtain a valid RMA# (Return Merchandise Authorization).

  • You can obtain your own RMA number, by contacting customer service at Victoria Louise Design, LLC via email (info@victorialouisedesign.com or via telephone: 551-200-6990.
  • Upon approval, Customer Service will issue a Return Merchandise Authorization Number.
  • Please print the RMA # on the outside of all returning parcels.
  • All items need to be returned with original packaging and materials (such as price tags, certificates, warranties and instructions) otherwise your refund may be delayedor wemay not be able to process the return and have to send it back to you.
  • Please do not put shipping labels on product packaging.
  • Please allow 5-7 business days for your refund to be processed once return has been accepted.
  • Your refund will be returned to you in the same manner as payment. If paid by check, a check will be mailed, if paid by credit card, the used credit card will be credited.
  • US customers, ship your parcel via a standard shipping method. Ensure you obtain a valid tracking number to track and confirm delivery of your package.
  • We advise international customers to use a shipper other than UPS to return items to us. If UPS must be used, duties and taxes should be paid by our customer before it is sent. Any packages delivered to Victoria Louise Design, LLC with duties and taxes due upon receipt may be refused.

For any questions or comments please email us at info@victorialouisedesign.com